Guiding the hospitality customer through acquisition, retention, and loyalty

Understanding the traveler’s journey
Guiding the hospitality customer through acquisition, retention, and loyalty

With shifts to the sharing economy and online travel agents, it’s more important than ever for travel and hospitality brands to understand what factors influence consumers – from their first purchase to long-term loyalty.

We surveyed 1,000 travelers to help brands understand:

  • What drives travelers to purchase from a new travel/hospitality brand for the first time
  • Which factors most influence a traveler’s purchasing decision
  • Why they become loyal for the long-haul

View the whitepaper

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